Last updated: July 29, 2026
We want you to use Go PetiA because it helps you, not because you are stuck with a charge. This policy explains when you can get your money back and how.
1. Scope
This policy applies to paid Go PetiA subscriptions purchased through gopetia.com.
The free plan involves no charge and is therefore not subject to refunds.
2. Who processes your payments
Our order process is conducted by Paddle.com Market Limited, which acts as the Merchant of Record. Paddle issues your purchase receipt, handles the taxes applicable in your country and executes approved refunds.
You may send your request to us or directly to Paddle. In both cases the refund is processed to the same payment method you used.
3. Refund period
You may request a full refund of your first purchase within 14 calendar days of the charge, for any reason and without having to justify it.
If you reside in the European Union or the United Kingdom, you also retain the statutory right of withdrawal granted by local law, under the terms and deadlines it establishes.
4. How to request it
Write to soporte@gopetia.com.mx from the email address you used for the purchase, stating the plan and the approximate date of the charge. You do not need to explain your reasons.
You may also use the subscription management link Paddle sent you in your purchase confirmation email.
We acknowledge receipt of your request within two working days.
5. What is refundable and what is not
The amount for the current period is refundable when the request is made within the stated period.
Periods already fully consumed on subscriptions active for several months are not refundable, unless there was a service failure attributable to us.
If a technical problem significantly prevented you from using the service, we will consider a full or partial refund even after the ordinary deadline.
6. Automatic renewals
We send a notice before each renewal where applicable law requires it.
If a renewal was charged in error because you tried to cancel and something failed, write to us: once verified, we refund the full period.
Renewal charges reported in good faith within seven calendar days are refunded without discussion.
7. Cancelling is not the same as refunding
Cancelling stops future charges and keeps your access until the end of the period you already paid for.
Refunding returns the money for a charge already made and ends access to the plan immediately.
If you simply want to stop paying, cancelling is usually the better option: you use the time you already covered.
8. Processing times
Once approved, refunds are normally processed within five working days.
How long it takes to appear on your statement depends on your bank and usually takes a further five to ten working days.
9. Duplicate or unrecognised charges
If you notice a duplicate or unrecognised charge, write to soporte@gopetia.com.mx before disputing it with your bank. We resolve those cases quickly and at no cost to you.
A bank dispute can take weeks and may block your account during the process, so writing to us is almost always faster.
10. Misuse
We may decline a refund where we detect a pattern of repeated subscribing and cancelling aimed at obtaining the service without paying for it, or where there is a serious breach of our Terms of service.
In such cases we will explain the reason in writing.
11. Contact
For any billing or refund matter, write to soporte@gopetia.com.mx. We are Oscar Alberto Sánchez Olvera, with address at Venus 59 El Mirador Iztapalapa 09800 CDMX México.